Now if you are troubled by your bank and your complaint is not being heard, then there is good news for you. Now complaints of banks can be done on a single portal-mail. PM Modi will launch 2 innovative customer centric initiatives of the Reserve Bank of India (RBI) through video conferencing at 11 am on Friday, 12 November. The event will also be attended by the Union Finance Minister and RBI Governor. The objective of the scheme is to increase access to the government securities market for retail investors. This gives them a new opportunity for direct investment in securities issued by the Central and State Governments. Investors will be able to easily open and maintain their Government Securities Accounts with RBI online free of cost. Also, it will open the way for retail investors to invest directly in securities issued by the Government of India and State Governments.
Focus on One Nation One Lokpal
Investors can easily open online government securities accounts referred to by the Reserve Bank of India and maintain those securities. This service will be free. According to the PMO, the objective of the Integrated Ombudsman Scheme is to further improve the grievance redressal system so that the Reserve Bank of India can frame rules for redressal of customer complaints against institutions. The central theme of the scheme is based on the concept of One Nation One Lokpal, the PMO said. Under this there will be a portal, an e-mail and an address where customers can file their complaints. Customers can submit their complaints, submit documents, track their complaints/documents status and provide feedback all at one place. For this, a multilingual toll-free number will also be provided, which will provide all the necessary information regarding redressal of complaints and filing of complaints.
What will change from now on?
The Reserve Bank is currently running three Lokpal schemes. In this, Banking Ombudsman Scheme, Ombudsman Scheme for Non-Banking Financial Companies and Ombudsman Scheme for Digital Transactions are being operated. For this, there are 22 Lokpal offices across the country. According to officials associated with the banking sector, till now all the ombudsmen have got the work of different areas. In this, they are given the task of any one of the three. If a complaint comes to one Lokpal, then the information of the other Lokpal is not available. Now in the new system, preparations are being made so that all the Lokpals can get information about all the complaints. In this, preparations are being made to make arrangements that any Lokpal will be able to look into the complaint of anyone. Apart from this, it is also being prepared to provide the facility to the customers that if they want to complain to the Ombudsman of any other area, then they can choose it. In the end, let us tell you a special thing about this scheme, if the account holder has any complaint with his bank and the bank has not resolved his problem even within 30 days of his application. On this the customer can complain to the concerned bank with the Ombudsman. In this he has to show the receipt of his complaint. Earlier this system was manual and letters were sent. Now this system has been made online, but now the Reserve Bank is going to make it easier to solve the problems arising in it.
